Terms of use for the ProdentLab platform
In short: this document sets out the rules for using the website, submitting enquiries and fulfilling laboratory orders.
§1. General provisions
These terms set out the rules for using the ProdentLab website and for placing and fulfilling orders for services provided by PRODENT sp. z o.o., ul. Marsz. Józefa Piłsudskiego 74/320, 50-020 Wrocław, Poland, NIP: 8971935387, REGON: 101754270, hereinafter the Service Provider.
Dental laboratory address: ul. Prudnicka 3/1u, 48-300 Nysa, Poland.
These terms are addressed in particular to businesses using the platform in the course of their activity, and where applicable also to retail clients. Nothing in these terms limits consumer rights arising from mandatory law.
The platform is informational and supports communication related to orders for milling, 3D printing, laser sintering and other laboratory services provided by the Service Provider.
§2. Definitions
- Platform — the website operated by the Service Provider, available at prodentlab.eu.
- Client — an entity using the platform, in particular a dental practice, workshop, business or retail client.
- Order — the Client’s request to commission a service from the Service Provider.
- Services — milling, 3D printing, laser sintering and other laboratory work provided by the Service Provider.
- Materials — digital files, scans, photos, impressions, models and information provided by the Client for order fulfilment.
§3. Terms of use
Use of the platform requires acceptance of these terms and the privacy policy.
The Client must provide accurate, complete data and materials prepared in a way that allows analysis and fulfilment of the order.
The Service Provider may request additional information, parameter clarification or resubmission of materials when needed for quoting or production.
§4. Placing and fulfilling orders
Orders may be submitted via the file transfer platform indicated by the Service Provider, the contact form, email at lab@iprodent.pl or another agreed channel.
Replies to enquiries or materials sent by the Client are provided as quickly as possible, as a rule on the next business day.
Placing an order requires appropriate materials, in particular an .STL file (including PTS from 3shape or constructioninfo from exocad), scan, photos, work parameters or delivery of a standard impression or model to the Nysa laboratory after prior arrangement.
After reviewing materials, the Service Provider may confirm the order, provide a quote, propose a deadline or request additional information.
§5. Pricing, payments and deadlines
Pricing is prepared individually based on scope, material, production technology and completeness of input data.
Production starts after acceptance of the quote and work conditions, unless the parties agree otherwise.
Deadlines are set individually and depend on the order, material availability, documentation completeness and laboratory workload.
Payment terms may be agreed individually with the Client or follow the cooperation model in place.
§6. Rights and obligations
The Service Provider performs services with due care, maintains confidentiality of Client information and protects personal data in accordance with applicable law.
The Client must deliver technically compliant materials, pay on time and cooperate during order fulfilment.
If submitted materials contain errors, gaps or ambiguities, the Client is responsible for consequences of their use unless the Service Provider could not detect them during standard review.
§7. Intellectual property and confidentiality
Intellectual property rights to the platform, its graphics, code, content and layout belong to the Service Provider or entities from which appropriate rights were obtained.
The Client retains rights to submitted files, designs and materials provided they do not infringe third-party rights.
The Service Provider will not disclose Client projects or materials to third parties except where necessary for fulfilment, technical support, legal obligations or claims.
§8. Liability
The Service Provider is liable for proper performance of the service according to the accepted order parameters.
Liability is limited to actual damage and excludes lost profits, to the extent permitted by applicable law.
The Service Provider is not liable for errors in Client materials, force majeure delays or use of finished work contrary to its purpose or without required clinical verification.
§9. Force majeure
Neither party is liable for non-performance or improper performance resulting from force majeure.
Force majeure means extraordinary external events that could not be foreseen or prevented with due care.
§10. Final provisions
Matters not covered by these terms are governed by Polish law.
Disputes shall be resolved by a court of competent jurisdiction under applicable law.
The Service Provider may update these terms when required by law, service scope, platform operation or order handling.
These terms enter into force on 16 June 2026.